Terms and Conditions
All orders and transactions between Chic Shack (CS) and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction.
CS trading terms and conditions shall apply to the exclusion of any other terms and conditions, unless an agreement is in writing and signed by a representative of CS and the Customer.
CS may vary, without any liability, the content of the site, including quotations, sales literature or other documents as long as such alterations do not materially affect the quality of the goods. All products are printed/made by hand, as such CS shall endeavour to match the colour, style and positioning on each item however CS is unable to guarantee an exact match. Fabrics can, at our discression, be change for another type in the same colour.
All prices quoted on CS website are in British Pounds Sterling. CS is entitled to increase the price of goods at any time.
The customer shall pay for all goods prior to making and dispatch due to the personalised nature of trade unless otherwise agreed in writing between CS and the customer. Should an agreement be accepted between CS and the customer, CS is entitled to invoice the customer for payment on or at any time after dispatch of goods. The customer shall make payment without deduction or setoff within 30 days of the date upon the invoice. Payment is to be made either by bank transfer, PayPal or cheque made payable to ‘Chic Shack'.
If payment has not been made within 30 days of the invoiced date, CS is entitled to (a) suspend any further orders for the customer, and (b) charge the customer interest at a rate of 2% a month or part thereof from the date such monies are due until payment in full is made, and (c) pass on all collection charges to the customer that are incurred in the collection of the monies, until payment in full is made.
No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of CS. As goods are personalised/made to order a 'cooling off' period is not applicable. Personalised items of clothing may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected.
CS shall endeavour to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed/made CS shall not be liable for the cost of a reprint/remake.
Any dates provided for delivery are approximate only, and CS is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products. Orders not received within 7 working days of dispatch must be reported to CS by email. Failure to notify us within this period may result in CS not accepting any responsibility for items dispatched and not delivered/received.
Orders will be dispatched using Royal Mail or for larger parcels a Courier at the discretion of CS. Goods returned to CS described as undeliverable, will be subject to a redelivery charge.
Please contact us for a postage cost for overseas orders.
Before any item is returned it is your responsiblity to contact us to to obtain a return number. Only items that are returned with a return number will be considered for a refund or credit note. Postage fees are not eligable for a refund. Any item that has been personalised is not eligable for a refund unless we agree that the item is faulty.
Damaged goods must be reported to CS within 48 hours of delivery by email, failure to do so and CS will not accept responsibility and the customer shall not be entitled to reject the goods. Upon agreement by email CS will cover the cost for the return of the product(s) using either 1st or 2nd class post, or courier costs on larger orders. Products must be received by CS to qualify for a replacement free of charge. A refund may be considered at the discretion of CS. A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by CS.
Colour and Sample Matching
CS will endeavour to match colours as closely as possible. Exact colour matching onto different substrates is not always possible and CS is unable to guarantee an exact match. As such the customer has no right to reject or return the goods on these grounds. Should the customer have concerns regarding the colour match on multiple orders of the same design CS recommends that a sample cushion is obtained, to proceed without a sample is at the sole risk of the customer. All products are printed/made by hand, as such CS shall endeavour to match the colour, style and positioning on each item however CS is unable to guarantee an exact match.
CS does not accept responsibility for the quality of images sent to us, please remember - the higher the quality of image the better the print. Licensed or copyright images, logos or trademarks must not be submitted to CS by the customer for reprint without the consent of the owner. CS shall not be liable for any claim or expense arising out of any illegal or libellous matter printed for the customer or any infringement of copyright or patent or similar right resulting from compliance of the customers instructions either expressed or implied. Any legal costs incurred in such matter shall be borne by the customer.
CS does not accept responsibility for customer input or spelling mistakes on orders. CS does not accept responsibility for errors on larger orders once a printing proof has been accepted by email with the customer.
Except in the case of death or personal injury caused by negligence on behalf of CS, CS will not be liable to the customer by reason of any representation, implied warranty, condition or other term, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.
Whilst CS endeavours to keep the website and emails free from viruses, trojans, worms and any other similar such ailments, CS shall not be liable to the customer or site visitors for any destructive results.
CS shall not be liable to the customer or be deemed to be in breach of the contract of sale for any delay in performing, or any failure to perform, any of CS obligations in relation to the goods if the delay or failure was due to any reason beyond CS reasonable control.
Any contract formed under these conditions of sale shall be construed and enforced in accordance with English Law in the Courts of England and Wales.